Terms of service

1.SCOPE OF APPLICATION

1.1.
These General terms and Conditions “GTC” shall apply in the relationship between WAA Luftfahrt GmbH (hereinafter “WAA”) and natural and legal persons (hereinafter “Customer” or “Customers”), governing any and all legal transactions concluded by WAA with Customers, be it for the delivery of goods or for the rendering of services of whatever kind, even if not expressly referred to in an individual case, including but not limited to future supplementary orders of follow-up orders.

1.2.
The version of our GTC that is current at the time of concluding the relevant contact shall be the version to be applied; such current version can be retrieved from WAA homepage (www.weareaviation.com) or will be made available on request.

1.3.
WAA contracts exclusively based on its GTC

1.4.
General Terms and conditions of the Customer or modifications of and/or amendments to our GTC shall only be valid if expressly consented to in writing by WAA

1.5.
Furthermore, General Terms and Conditions of the Customer will not be deemed accepted even if not expressly objected to by WAA upon receipt thereof

1.6.
In this context, the Customer expressly declares to contract with WAA exclusively on the basis of the present GTC and already now waives any and all possible defenses or objections other than those covered by these GTC.

1.7.
In the event of the nature of the respective transaction making it necessary to supplement the present GTC by more far-reaching provisions (Special Conditions), WAA will also make these Special Provisions available to the Customer, and these Special Conditions will then form an integral part of the present GTC. The Customer shall confirm its acknowledgement of the Special Conditions to WAA without delay.

2.OFFERS, CONCLUSION OF CONTRACTS

2.1.
The offers of WAA are not binding and are subject to change without notice.

2.2.
Commitments, representations and guarantees made or given by WAA or agreements made in the context of concluding the contract that deviate from these GTC shall not be binding unless and until confirmed in writing by WAA, and a contract, if any, will not be brought about with legal effect unless and until such written confirmation has been issued.

2.3 Quotation Conditions

The following quotation conditions apply to each individual quotation issued by WAA and shall be deemed accepted upon confirmation by the customer:

2.3.1.
Maintenance start date and project downtime is stated in the quotation.

2.3.2.
The maintenance slot is reserved for the duration of the quotation’s validity. Upon confirmation of the quotation with a signature, we reserve the right to issue a down payment invoice in accordance with the 2.3.11. clause. If the down payment is not credited to our account within the number of working days specified in the 2.3.11. clause from the date of the quotation’s signing and issuance of the down payment invoice, we reserve the right to release the maintenance slot without further obligation.

2.3.3.
Any additional work or task must be part of a new quotation and order. Minor work that arises in the course of maintenance and does not exceed the total cost of €1,500.00 is authorized on explicit request with the assignment of this quotation.

2.3.4.
All of the prices are exclusive of VAT.

2.3.5.
Parts covered by any program and/or customer-delivered parts will have an 18% handling charge on the current WAA sell price. Coverage is subject to final approval by the program.

2.3.6.
All prices for spare parts or third-party services may be subject to adjustment due to inflation or similar factors up to the time the order is placed. The prices quoted in this document are only valid at the time of entry.

2.3.7.
The discounted price outlined in this quotation applies exclusively to the scheduled slot specified. In the event of a rescheduling, we reserve the right to apply the standard pricing without the discount.

2.3.8.
If the quotation is signed after its validity period has expired, the prices for parts will be subject to review and adjustment based on any changes that may have occurred during the interim.

2.3.9.
We disclaim any warranty for parts provided by third parties or previously used components.

2.3.10.
If a quotation for findings is issued during an ongoing project and remains unconfirmed for more than 5 working days, we reserve the right to impose a parking fee from the 6th day onward, at the rate specified in the terms and conditions of the quotation.

2.3.11.
WAA Luftfahrt GmbH reserves the right to issue a down payment invoice for planned maintenance. The down payment is to be paid upon receipt of the invoice. If the down payment is not credited to our account within seven (7) working days from the date of the quotation’s signing and issuance of the down payment invoice, we reserve the right to release the reserved maintenance slot, unless otherwise specified in writing. Further down payment invoices may be issued during the course of the project to cover additional findings or work requested.

2.3.12.
The remaining amount will be invoiced upon finalization of the Work Report and is payable upon receipt of the invoice. This includes any additional tasks due to findings and/or customer’s requests per the CRS.

2.3.13.
Towing Charge (performed by respective airport handling): LOWL €116.00 | LOWW €90.00 per event.

2.3.14.
Parking Fee per day (24 hrs): €170.00 – The parking fee will be charged if parking is required and requested before or after maintenance. The fee will also be charged after the 3rd day of extended downtime if no work can be carried out due to force majeure, third parties or delayed decision by the operator/owner.

2.3.15.
Lump Sum consumables: this flat rate includes all specialty cleaners, chemicals, protective materials, and any consumables such as brushes, tapes, etc.: 2.5% per manhour and fixed prices.

2.3.16.
Any related additional charges, i.e., tax, shipping costs and/or customs fees, denied claims, if applicable, will be charged with a separate invoice afterwards.

2.3.17.
All costs exclude any prevailing taxes, shipping costs and/or customs charges, unless otherwise stated.

2.3.18.
Additional parts and consumable material will be charged as per result with the final invoice.

2.3.19.
All taken-over third-party invoices will bear a surcharge of 10%.

2.3.20.
If overtime is requested by the customer or is necessary to expedite the delivery schedule and is approved by the customer, a surcharge will be added to the quoted labor estimates.

06:00 pm – 10:00 pm: +50% | 10:00 pm – 06:00 am: +100% | Weekend: +100% <<

2.3.21.
Daily rates will be charged for any maintenance work outside LOWL/LOWW, unless otherwise agreed. If otherwise agreed, the travelling time will be charged with 50% of the applicable manhour rate.

3.PRICES

3.1.
Prices quoted shall generally not be understood to be lump-sum prices.

3.2.
Any performance ordered by the Customer and not covered by the original order gives rise to a claim to adequate remuneration.

3.3.
Quotations are exclusive of VAT, which is payable in addition on all prices at the statutory rate applicable from time to time. Any costs which may be incurred for packaging, transport, loading and shipment, as well as customs duties and insurance shall be borne by the Customer

3.4.
If the performance to be rendered by WAA involves a long-term obligation or contract, stability of value is expressly agreed in respect of all claims and ancillary claims of WAA. If payroll costs should change on account of regulations made in collective bargaining agreements applicable in the sector or on account of in-house agreements or if other costs necessary for rendering performance, such as the cost of materials, power, transport, outside services or financing, etc., should change, WAA shall be entitled and/or obligated to perform a corresponding upward or downward adjustment of prices.

3.5.
Costs of traveling, hotels and daily allowances for food and accommodation will be charged separately; travel times will be deemed working time. The conditions relating to traveling, hotels and daily allowances for food and accommodations will be stated in the offers.

4.PAYMENT CONDITIONS

4.1.
Unless agreed or specified otherwise, invoices, as matter of principle, are due for payment immediately and without any deduction.

4.2.
Unless agreed otherwise, one third of the remuneration falls due upon conclusion of the contract, one third upon the start of performance, and the balance upon completion of performance. WAA will issue corresponding partial and final invoices for this purpose.

4.3.
WAA is entitled to charge default interest for late payment even if the Customer is not at fault, at the statutory rate applicable from time to time but at least at 8% above the base rate p.a., it being understood that the right to recover any higher interest for which proof has been furnished shall not be affected. WAA is moreover entitled to also invoice an additional fee of EUR 25,00 for each reminder unless proof of higher expenses is furnished. WAA has the right to claim a higher damage.

4.4.
Objections to any invoice rendered must be received by WAA not later than 14 days after receipt of the respective invoice. After such period, no objection can be validly raised, and the respective invoice will be deemed accepted by the Customer

4.5.
Unless agreed otherwise, payments shall be made in euros, to the account specified on the invoice.

4.6.
Specifications as regards the application of payments that the Customer makes on transfer voucher are not binding on WAA.

4.7.
If the Customer is in default of payment within the scope of other contractual relationships with WAA, WAA shall have the right to discontinue performance of its obligations under this contract until the Customer has rendered performance.

4.8.
WAA shall also be entitled in any such case to declare all claims relating to services already rendered under the ongoing business relationship with the Customer to be immediately due and payable.

4.9.
In the event of the term for payment being exceeded, even if only with respect to one individual partial performance, any reductions in price (discounts, rebates, deductions, and the like) that may have been granted will be forfeited and will be charged.

4.10.
The Customer is not entitled to assign any of its claims and rights under this contractual relationship without the written consent of WAA.

5.CUSTOMER´S COOPERATION DUTIES

5.1.
The duty of the WAA to start rendering performance arises, at the earliest, as soon as

5.1.1. All technical details have been clarified
5.1.2. The Customer has created the legal preconditions (e.g for the charter sales and planning of flights)
5.1.3. WAA has received any advance payment or been furnished any security that may have been agreed, and
5.1.4. The Customer has rendered any contractually agreed advance performance and discharged any contractually agreed cooperation duty, including without limitation those mentioned in the sub-clauses set forth below

5.2.
The Customer shall arrange for the required authorizations from third parties and notifications as well as for the required permits from the authorities at its own expense; however, WAA offers to provide these services on behalf of the Customer, to the extent that representation is permissible. The related costs would be charged to the Customer separately.

6.RENDERING OF PERFORMANCE

6.1.
Minor changes in the rendering of the performance by WAA that are justified by the subject matter and can reasonably be deemed approved in advance.

6.2.
If, after the order has been placed, the order is changed or supplemented for whatever reason, the time period for rendering performance is automatically extended/shortened by an adequate time period resulting from such change or supplementation.

6.3.
If, after the contract has been concluded, the Customer desires that performance be rendered within a shorter time period, this will deemed a modification of the contract. Such modification may necessitate additional expenditure. The additional costs incurred on this account shall increase the remuneration appropriately, pro rata to the additional expenditure this required.

6.4.
Any partial performance that is justified by the subject matter is permissible and can be invoiced separately.

6.5.
In case of the delivery of goods, the transport risk as well as the risk of accidental loss of the goods shall be borne by the Customer unless otherwise agreed.

7.CALLING IN THIRD PARTIES

7.1.
WAA is entitled to call in subcontractors for carrying out the order.

8.TIME PERIODS FOR RENDERING PERFORMANCE

8.1.
Time periods and deadlines for rendering performance shall only be binding on WAA if fixed in writing. A waiver of this requirement of writing also needs to be made in writing in order to be effective.

8.2.
In the event of force majeure, strike, unforeseeable delays by sub-suppliers for which WAA is not at fault or other comparable events outside the sphere of influence of WAA, time periods and deadlines shall be deferred by the time period during which the corresponding event persists. The right of the Customer to withdraw from the contact in the event of delays that make it unreasonable to expect the Customer to be bound by the contract shall not be affected by this provision.

8.3.
If the start of performance or performance as such is delayed or interrupted by circumstances attributable to the Customer, including without limitation on account of a breach of the cooperation duties set forth in clause 5, the time periods for rendering performance are accordingly; however, such extension shall have no impact on the due dates for the remuneration. Furthermore the Customer shall have no right to withdraw from the Agreement.

8.4.
In the event of the Customer wishing to withdraw from the contract on account of default, the Customer shall grant a grace period by registered letter threatening withdrawal.

8.5.
If the Customer is in default of acceptance (refusal of acceptance, failure to render advance performance as and when due or failure to call off performance within an appropriate time period in case of call-off orders) for more than four weeks and the Customer in spite of being granted a reasonable grace period has not caused the circumstances attributable to the Customer that delay or prevent the performance from being rendered to be eliminated, WAA shall in absence of other provisions be entitled, in the event of its justified withdrawal from the contract, to claim liquidated damages from the Customer in the amount of 30% of the gross order value without the need to furnish proof of the actual damage. The right to claim a higher damage shall not be affected by this provision.

8.6.
In case the Customer is in default of acceptance of a consignment of goods, WAA shall be entitled to either cause the goods to be warehoused at the Customer´s expense while also insisting on performance or withdraw from the contract after granting a reasonable grace period and turn the goods to account in another manner.

9.INTELLECTUAL PROPERTY OF AND/OR RETENTION OF TITLE BY WAA

9.1.
Any performance rendered and the related execution documents, drawings, workflows, sketches, cost estimates and other documentation as well as software made available by WAA or created on account of contribution made by WAA shall remain the intellectual property of WAA.

9.2.
Making use of any of the above , including but not limited to passing it on, reproducing or publishing it or making it available , including copying even only extracts thereof, as well as imitating or editing/adapting it or turning it to account, is subject to the express and written consent of WAA.

9.3. Any and all of the documentation set forth above can be claimed back by WAA in the original at any time and upon termination of the business relationship shall in any event be returned to WAA or, if requested by WAA demonstrably destroyed by the Customer.

9.4.
The Customer furthermore undertakes to keep secret from third parties the knowledge it receives within the scope of the business relations.

9.5.
In case of the delivery of goods, the goods shall remain the property of WAA until paid for in full by the Customer. Resale is only permissible if notified to WAA duly in advance also specifying the name and/or corporate name as well as the corresponding (business) address of the buyer and WAA has consented to such sale writing. Where such consent has been granted, the corresponding claim to the purchase price is herewith deemed assigned to WAA, and WAA shall have the power at any time to inform the buyer of such assignment.

9.6.
The enforcement of the retention of title provision shall only constitute withdrawal from the contact if such withdrawal is expressly declared by WAA.

10.DEFECTS/WARRANTY

10.1.
Any and all claims against WAA that may be raised on account of defects are excluded unless they are asserted without delay, but not later than within two weeks of the defects being discoverable. Such claims are also excluded if not laid down in writing in a detailed report transmitted to WAA within the same time period as from the defects being found out or being discoverable.

10.2.
The burden of proving that the goods were delivered with defects or that the service was rendered with defects rests on the Customer, and also that of proving that the defect already existed upon delivery/or rendering.

10.3.
Upon delivery, the goods or services must be examined by the Customer without delay. Any defects discovered in such examination shall be dealt with in accordance with clause 10.1.

10.4.
The warranty period is six months.

10.5.
The Customer shall grant WAA a reasonable time period for rendering subsequent performance, provided however that WAA shall have the right, at its option, to either remedy the defect or deliver an object or services free from defects and/or produce a new work.

10.6.
The Customer and WAA shall come to an understanding as to the place where the subsequent performance is to be rendered

10.7.
WAA can generally not be held responsible for information supplied free of charge. The supply of mere information of this kind does not give rise to a contractual relationship with WAA.

10.8.
The provisions set forth in clauses 10.1 to 10.7 shall apply mutatis mutandis to the rendering services.

11.LIABILITY

11.1.
WAA shall not be liable for pecuniary damage or loss arising an account of a violation of contractual or pre-contractual duties, in particular on account of impossibility, default, etc., unless in case of intent or gross negligence.

11.2.
Liability is capped at the maximum amount of liability covered by third-party liability insurance that may have been taken out by WAA

11.3.
This cap shall also apply with respect to damage to any object taken over for processing by WAA.

11.4.
Claims for damages shall be forfeited unless asserted in court within six months

11.5.
Any liability whatsoever of WAA for damage that has arisen on account of improper handling or storage, overstress, overload or failure to comply with instructions for use or installation, faulty assembly, commissioning, maintenance, upkeep by the Customer or third parties not authorized by WAA, or on account of natural wear and tear, is excluded, provided such event has been causal to the damage. Liability is also excluded if necessary maintenance has been omitted and/or if maintenance has been omitted to be performed on schedule.

11.6.
If and to the extent that the Customer can claim insurance benefits under casualty insurance (e.g. third-party liability insurance, comprehensive insurance, transport insurance, fire insurance, business interruption insurance and others) taken out by the Customer or for its benefit for a damage for which WAA is liable, the Customer undertakes that it will claim such insurance benefits, and the liability of WAA vis-à-vis the Customer in this respect is limited to the disadvantages arising to the Customer from making claims under such insurance (e.g. higher insurance premium). The Customer as re-seller shall take out adequate insurance cover for product liability claims and indemnify and hold us harmless with respect to recourse claims.

12.SEVERABILITY CLAUSE

12.1.
If any part of these GTC is ineffective, the validity of the remaining parts shall not be affected thereby.

12.2.
Already now, the parties undertake to agree a substitute regulation (within the limits of what honest contracting parties would agree) that will come as close as possible to the commercial result of the ineffective provision taking into account what is customary within the sector.

13.GENERAL

13.1.
This contract shall be governed exclusively by the substantive law of Germany; the application of the UN Sales Convention is expressly excluded.

13.2.
The place of performance for any and all performance and deliveries both by WAA and the Customer shall be the corporate seat of WAA, WAA Luftfahrt GmbH Innstasse 43, D-84359 Simbach am Inn, or the austrian branch establishment, WAA Luftfahrt GmbH, Hauptstrasse 52-53, A-4040 Linz.

13.3.
Jurisdiction: Local jurisdiction in respect of all disputes between the Customer and the contractor arising from the contractual relationship or future contracts shall lie with the court having subject-matter jurisdiction over the corporate seat of WAA.

13.4.
The Customer shall promptly notify WAA in writing of any changes to its name, corporate name, address, legal form or other information of relevance.

As of August 2020